The budding customer success manager needs to face a lot of challenges on their way, especially if associated with SaaS organization. Customer Success is a pretty new topic to consider, so there are few guides available to help the budding manager to gain success. Working on some of the customer success, blogs, articles, and newsletters will help you learn more about these sections with ease.
Every organization comes handy with experts and communities posting various materials online, associated with Customer Success. Most of them prove to be repetitive, and others are showing some results of their learning. So, in place of being lost in various online resources, it is better to subscribe to some of the major Customer Success Newsletter and follow the news that comes from there. There are top 5 of such newsletters that you might want to get into.
1) Enlightened Customers:
You can always head towards this amazing newsletter called Enlightened Customers. It will help the customer success leaders and teams to work on some strategies, mainly if they are looking for some assistance with customer success strategies. In case, they are looking forward to some Customer Success coaching; you can do the same through this newsletter.
2) PracticalCSM.com:
If you are looking for another option with the newsletter, then this PracticalCSM.com by Rick Adams might be the right call for you. It is mainly determined as a monthly newsletter, offering ongoing measurement to how you can take every step carefully in the journey called Customer Success.
3) Chief Customer Officer Council:
The third newsletter to be considered here is that of Chief Customer officer Council by Curtis Bigham. This is the only newsletter in this list, designed exclusively for the CCO out there. However, this newsletter can also work a big-time to add more value to most of the workers in this space called Customer Success. Here, you get the opportunity to learn about the critical strategies and best practices for driving solid business results.
4) Lucky Sevens:
If none of those mentioned above ones are matching your needs, you might want to catch up with Lucky Sevens for a change created by the Customer Thermometer. You will get the latest and updated information on Customer Success every month as the team scours the world and looking for some gems of the customer service world. Now you get to expect this newsletter in every 3rd week of the possible month.
5) Keep THE CUSTOMER:
The fifth name in this row of the newsletter will be Keep THE CUSTOMER by Diana De Jesus. It is mainly targeted as the repository of the resources for the Customer Success experts or Professionals. You can easily get to subscribe to this newsletter and come to learn a lot more about the expansion, retention or renewals, metrics, and some more right from the top voices in this current industry.
These are the top 5 names of Customer Success Newsletters that you might want to note. Subscribing to their options will help you learn a lot more about this new world, which becomes hard to reach out otherwise. However, the market houses so many other newsletters for you to give a try as well. Let’s get to know about those options as well before the finals election.
6) Sixteen Ventures:
Lincoln Murphy is the brainchild behind Sixteen Ventures. Being a leading customer success consultant over here, Lincoln created this amazing newsletter that covers the customer’s success space well. The writer even did a great job of offering the newbies with some of the latest tips, revolving around the customer-centric growth.
7) On Good Bits:
Another interesting newsletter which might not have made in the top 5, but still holds a stronghold in Customer Success, will be On Good Bits by Alex Bakula-Davis. This is a free-range, hand-curated, and artisanal natural newsletter on the top articles covering Customer Success. You will receive a properly weekly curated collection of four of the major articles from around the world of Customer Success.
These are a few of the many major newsletters to get a hold of. Don’t forget to check out all the possible options before finalizing any possible subscription deal now.
